Terms and Conditions in detail

COVID-19 UPDATE | TEMPORARY CLOSURE OF FREYCINET LODGE The health and safety of our guests, employees and community is of utmost importance to us. In accordance with government restrictions, the Lodge… READ MORE

COVID-19 UPDATE | TEMPORARY CLOSURE OF FREYCINET LODGE

The health and safety of our guests, employees and community is of utmost importance to us. In accordance with government restrictions, the Lodge will not be taking any new bookings from 28 March 2020 until further notice.

All food and beverage outlets within the hotel will also be closed during this time.

For the latest information on COVID-19, please refer to the Australian Government Department of Health’s Coronavirus Health Alert Page.

Please see below for information regarding existing bookings.

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COVID-19 SPECIAL TERMS & CONDITIONS: MARCH-MAY 2020

Noting broad travel-related uncertainties due to COVID-19 (coronavirus), Freycinet Lodge is honouring all requests for cancellations of bookings for travel taking place up to and including 31 May 2020, with no application of penalties.

These terms of service override our default terms of service listed below, which apply to all travel after 31 May 2020. Freycinet Lodge will evaluate this date as the situation surrounding COVID-19 unfolds. 

Click here for an overview of our safety initiatives relating to coronavirus 

Accommodation & Tours

These terms and conditions apply to accommodation made available by Freycinet Lodge. By making a booking for accommodation, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you from time to time. If the booking for accommodation tour is made through a third party, the terms and conditions of that third party also apply.

General Terms

Where indicated, minimum stay conditions apply to accommodation options. Freycinet Lodge will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability.

Booking Policy

All accommodation bookings must be guaranteed at the time of reservation by provision of credit card details. By providing credit card details you warrant that you have the authority to use the credit card and you authorise Freycinet Lodge to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive unless previous arrangements have been made directly with Freycinet Lodge.

Cancellation Policies

Cancellation fees for accommodation are as follows for Freycinet Lodge:

  • 14 days or more prior to arrival: nil
  • 13 days or less prior to arrival: agreed rate for one night per room cancelled

If a deposit has not been paid then cancellation fees will be charged to the credit card held as a guarantee. If a deposit has been paid:

  • and the amount of the deposit is more than the cancellation fee then the cancellation fee will be deducted from the deposit and the balance of the deposit will be refunded.
  • and the amount of the deposit is less than the cancellation fee then the deposit will be taken in part payment of the cancellation fee and the balance of the cancellation fee will be charged to the credit card held as a guarantee.

No refund will be given for any unused services or non-arrival.

Cancellations must be made by notifying Freycinet Lodge between the hours of 8am and 7pm 7 days a week or send an email to reservations@freycinetlodge.com.au

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